international@markandgraham.com I was told it would arrive on a certain date and received an email a week later that it was delayed for 3 more weeks.

At your convenience, please email us at support@westelm.com with your order details and we'll be in touch.So I had two negative experiences ordering from West Elm in the past couple months. The first incident involved a shelf.

Thank you for your patronage. I saw that the furniture was enroute to the delivery center on July 14. The Everett Chair's low-slung profile and compact size make it a natural choice for smaller spaces, though it’s just as good at commanding attention in bigger ones, too. international@westelm.com It was on closeout so was very reasonable.

The woman says I should receive an email regarding my refund.

https://west-elm.pissedconsumer.com/west-elm-chair-14068/RT-C.html +800 15005555 Details: Available colors: 105 upholstery options, 7 leather options; Leg Options: …

+800 15001111 I reached out to customer service and they said that was a mistake and should receive item at the end of the week. They have an amazing service.My credit card was charged by West Elm without delivering the sofas that I had ordered two months ago. international@potterybarnkids.com

By late January 2020, the middle cushion was wearing far faster than the rest of the couch. They waste my time sending me a defective product (where's the QC) and then I have to waste more time returning said useless product to them??

Get buying tips about Furniture Stores delivered to your inbox. Ninety percent of their products are designed in-house from organic and sustainably sourced materials.The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. It's now August 15th.


international@potterybarn.com

So if you have a few months (maybe) to wait for your furniture and can drop anything at any time for them to arrive then maybe West Elm is for you, but I would use any other furniture store and will give you better quality furniture for the price and will actually arrive when they say.I purchased two chairs and a table from West Elm.

In addition, I was able to cancel an order that was revealed to be out of stock (after I ordered) and had a delivery time several months away. Since it is hand upholstered it took several months to receive, but actually arrived a little earlier than the promised date. Will stay away from this company in the future.I have wasted countless hours on the phone and stressed out with this company! West Elm is the worst to work with.We are so sorry to hear of your experience and we would like to help. And there is nowhere to go with a complaint.I had bought a sofa from West Elm for our new home. I called the customer service and they told me they would put a request to change the fabric because there is no other way to reach out to the maker.

I made a purchase from the West elm store July 27th, 6:00 pm and next day 7:00 am I had called the customer service to change the fabric of the sofa. This couch in INSANELY comfortable, but the leather is so cheap and our new couch looks like a piece of garbage.

I received a call the day before in late evening that they don’t have item now. We would call you back once we get any updates," but they didn't bother to call us back ever. I ordered numerous furniture items at West Elm. Thank you, you have successfully subscribed to our newsletter!

Pottery Barn


We regret that due to technical challenges caused by new regulations in Europe, we can for the time being no longer accept orders from the European Union.



Although it is imported it still seems very good quality, is comfortable, and is also very stylish and pretty. You are truly a valued customer! After contacting customer service they said they would send a new shelf once I sent back the defective one. In other words, they are saying it takes over a month to go from LA to Boise.

While it is the most comfortable couch I have ever purchased, we wasted our money and now have an old looking couch that continues to peel off the leather. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Be the first one to find this review helpful

Get trending consumer news and recalls I would warn everyone who is planning on purchasing stuff from here that we have had a very bad experience so don't buy stuff from west elm.

West Elm So I call customer service on Monday and, after being passed around, was finally told that my order never arrived at my local hub so they couldn't deliver it.

I have spoken with 5 people so far, and have been unable to even reach a supervisor. Everything out there seems to … Its location on this page may change next time you visit.For more information about reviews on ConsumerAffairs.com please visit our PBTeen The second incident came when I ordered a table on July 14th.

All in all, a good experience.

Mark & Graham I would never recommend this to anyone - I am extremely upset, frustrated, and lastly, without any furniture for my new home after a ten thousand dollar investment.West Elm is a branch of Williams-Sonoma, Inc., that was founded in 2002. So why didn't they call to tell me that?? We aim to provide readers with the most up-to-date information available about today's consumer products and services.ConsumerAffairs is not a government agency. The worst part of the company though is the shipping. It is now August 3, and they said that it would be here between August 18-22.


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